SMS / Text Messaging Terms & Consent

Effective date: July 10, 2026
Last updated: July 10, 2026

These SMS Terms describe how text messaging works in connection with services provided by ShiftScale Digital LLC ("ShiftScale," "we," "us"). They apply to (a) messages ShiftScale may send you about the Services, and (b) the messaging capabilities ShiftScale provides to customers ("Customers") for communicating with their own contacts.

Note for Customers: When you use the Services to text your customers, you are the sender and are responsible for obtaining proper consent and complying with all applicable laws and carrier requirements (including the TCPA, CTIA guidelines, and 10DLC/A2P registration requirements). ShiftScale provides the tooling; you control who is messaged, when, and with what content.

1. Consent to receive messages

By providing a mobile number and opting in, you agree to receive text messages at that number. Consent may be obtained through a website form, a written or verbal request, an existing business relationship where permitted, or another lawful opt-in method. Consent is not a condition of purchase.

Message types may include appointment reminders and confirmations, service and account notifications, and marketing or promotional messages where you have opted in.

2. Message frequency

Message frequency varies based on your interactions and programs you opt into. Recurring messages may be sent.

3. Message and data rates

Message and data rates may apply, depending on your mobile carrier and plan. ShiftScale and the Customer are not responsible for carrier charges.

4. How to opt out — reply STOP

You can cancel messages at any time by replying STOP to any message. After you send STOP, you will receive a one-time confirmation and will not receive further messages from that program unless you opt back in. You may also reply UNSUBSCRIBE, CANCEL, END, or QUIT.

5. How to get help — reply HELP

For help, reply HELP to any message, or contact support@shiftscaledigital.com / (810) 788-7810.

6. Supported carriers

Messaging is supported on major U.S. wireless carriers, but delivery is not guaranteed. Carriers are not liable for delayed or undelivered messages.

7. Changes to your mobile number

If you change or deactivate your mobile number, you agree to notify us or the Customer so messages are not sent to a reassigned number.

8. Privacy

Information collected in connection with messaging is handled per our Privacy Policy. Mobile opt-in data and consent records are used to operate the messaging program and are not sold or shared with third parties for their own marketing.

9. Customer responsibilities (messaging compliance)

If you are a Customer using the Services to message consumers, you agree that you will:

• Obtain and maintain records of proper consent before messaging;
• Honor opt-outs promptly (the platform provides automatic STOP/HELP handling, but you remain responsible);
• Send messages only within permitted hours and in compliance with applicable law;
• Complete and maintain any required brand/campaign (10DLC/A2P) registration;
• Not send prohibited content (e.g., messages in restricted categories) in violation of carrier rules or law.

10. Contact

ShiftScale Digital LLC · support@shiftscaledigital.com · (810) 788-7810 · Headquartered in Michigan, US

This page is provided for general informational purposes and does not constitute legal advice. Messaging compliance (including TCPA and carrier requirements) is complex; consult counsel.