ShiftScale Digital respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information across all our services, websites, and platforms.

We serve clients in a wide range of industries—including regulated sectors such as financial services—and have designed this policy to align with applicable data privacy standards, including those required by compliance officers and legal regulators.

1. Information We Collect

A. Information You Provide

Name, email address, phone number, mailing address

Company name and role/title

Billing and payment information

Any information submitted through forms, surveys, emails, or support channels

B. Automatically Collected Information

IP address, browser type, and device identifiers

Pages visited, time spent on our site, and usage data (via cookies, pixels, or analytics tools)

Location data based on IP or device settings

2. How We Use Your Information

We use your information to:

Deliver our products and services

Respond to inquiries and support requests

Process payments and manage billing

Improve our offerings, websites, and user experience

Communicate updates, promotions, and service notices

Ensure compliance with contractual and legal obligations

If you are a financial services client or a client subject to data security regulations, we may use your information to fulfill additional legal, fiduciary, or regulatory requirements.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

Service Providers & Partners: With vetted third-party vendors (e.g., CRM platforms, analytics tools, payment processors) under confidentiality agreements.

Legal Requirements: To comply with regulatory requests, subpoenas, or court orders.

Business Transfers: If ShiftScale Digital is involved in a merger or acquisition, your data may transfer to the new ownership with continued protection.

4. Data Retention

We retain personal information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Clients may request data deletion in accordance with applicable laws.

5. Data Security

We use industry-standard security protocols to protect your data, including:

SSL encryption

Secure server infrastructure and access controls

Two-factor authentication (2FA)

Vendor security evaluations

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data

Object to or restrict certain types of processing

Request data portability

Opt out of marketing communications

To exercise any of these rights, please email us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience and track website performance. You may adjust cookie preferences in your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

9. Compliance with Financial Industry Standards

For clients in industries such as financial services, we offer additional documentation (e.g., NDAs, DPAs, SOC2-compliant partner details) upon request to ensure alignment with SEC, FINRA, or similar regulatory bodies.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any material updates will be posted on our website or communicated directly.

11. Contact Us

If you have questions about this Privacy Policy or your data:

ShiftScale Digital

13305 Spencer Rd.

Milford, MI 48380

📞 (810) 788-7810

📧 [email protected]